Newsroom

News and updates from ONroute
Woodstock Plaza Re-Opened Following Temporary Closure for Cleaning
ONroute has re-opened the Woodstock plaza and washroom facilities after a temporary closure to complete a thorough sanitization of the facility following confirmation of a positive case of COVID-19. All 23 plazas are open providing 24/7 access to washrooms, fuel, and food/beverage via take-out, grab and go, and drive-thru services.
ONroute plaza exterior
January 18, 2021
Cambridge South Plaza Re-Opened After Closure for Cleaning
Today, ONroute has confirmed that one employee at its Cambridge South plaza has 2019 novel coronavirus disease (COVID-19). Out of extreme precaution, ONroute has temporarily closed our Cambridge South plaza while we complete a thorough cleaning and sanitization of the facility.‍ The individual last worked on Friday January 15th.
ONroute plaza
January 14, 2021
Tilbury North Plaza Re-Opened After Temporary Closure for Cleaning
ONroute has re-opened the Tilbury North plaza and washroom facilities after a temporary closure to complete a thorough sanitization of the facility following confirmation of a positive case of COVID-19. All 23 plazas are open providing 24/7 access to washrooms, fuel, and food/beverage via take-out, grab and go, and drive-thru services.
CEO Melanie Teed-Murch
January 8, 2021
CEO's Corner: January 2021
Goodbye 2020 and welcome 2021! I am sure many of us share this sentiment. 2020 will be forever remembered as the year that took over the world, that gripped us with a global pandemic but didn’t break our spirit. As we continue to navigate through the impacts, and continued spread of Covid-19, we cannot lose hope and we must continue to forge ahead, adapting our routines and daily lives to keep our communities and families safe.
ONroute Plaza
January 5, 2021
Woodstock Plaza Re-Opened Following Temporary Closure for Cleaning
ONroute has re-opened the Woodstock plaza and washroom facilities after a temporary closure to complete a thorough sanitization of the facility following confirmation of a positive case of COVID-19.
ONroute Plaza
January 3, 2021
Port Hope Plaza Re-Opened Following Temporary Closure
ONroute has re-opened the Port Hope plaza and washroom facilities after a temporary closure to complete a thorough sanitization of the facility following confirmation of a positive case of COVID-19. All 23 plazas are open providing 24/7 access to washrooms, fuel, and food/beverage via take-out, grab and go, and drive-thru services.
ONroute Plaza
December 31, 2020
King City Plaza Re-Opened Following Closure for Cleaning
ONroute has re-opened the King City plaza and washroom facilities after a temporary closure to complete a thorough sanitization of the facility following confirmation of a positive case of COVID-19.
ONroute plaza exterior
December 18, 2020
Ingersoll Plaza Fully Re-Opened Following Closure for Cleaning
ONroute has re-opened the Ingersoll plaza and washroom facilities after a temporary closure to complete a thorough sanitization of the facility following confirmation of a positive case of COVID-19.
Canadian soldiers saluting in uniform
December 9, 2020
ONroute Makes Significant Donation to Support Our Troops After Month-Long Campaign
ONroute Service Centres (ONroute) proudly presented Support Our Troops with a $48,723 donation today following a month-long fundraising campaign honouring Canadian Armed Forces (CAF) serving members, veterans and their families. Customers visiting any of ONroute’s 23 locations between November 1st and 30th were invited to donate one dollar to Support Our Troops and their programs that support military members, the ill and injured, and contribute to empowering family resiliency.
ONroute location exterior
December 2, 2020
King City Plaza Re-Opened After Temporary Closure for Cleaning
ONroute re-opened the King City plaza this evening after a temporary closure to complete a thorough sanitization of the facility following confirmation of a positive case of COVID-19. All 23 plazas are now open providing 24/7 access to washrooms, fuel, and food/beverage via take-out, grab and go, and drive-thru services.
Melanie Teed-Murch
December 1, 2020
CEO's Corner: December 2020
As we draw near the end of 2020, I would like to take a moment to reflect on the year behind us. This past weekend, as I heard key 'words and phrases' released to best represent 2020, they included Covid-19, social-distancing, remote work, among many others. While nothing has been 'normal' in our lives at home or work in 2020, we know that, at some point in the hopefully not so distant future, things will return to life as ‘normal’.
ONroute location exterior
November 24, 2020
King City Plaza Re-Opened Following Cleaning
ONroute re-opened the King City plaza this afternoon after a temporary closure to complete a thorough sanitization of the facility following confirmation of a positive case of COVID-19. At this time the Tim Horton's drive thru remains closed, with all other services open.
ONroute location exterior
November 17, 2020
Cambridge South Plaza Re-Opened After Temporary Closure for Cleaning
Today, ONroute has confirmed that one employee at its Cambridge South plaza has 2019 novel coronavirus disease (COVID-19). Out of extreme precaution, ONroute has temporarily closed our Cambridge South plaza while we complete a thorough cleaning and sanitization of the facility.
ONroute location exterior
November 16, 2020
King City Tim Hortons Open for Drive Thru Only
ONroute has confirmed additional cases of COVID-19 among Tim Hortons staff at our King City plaza. After seeking guidance from York Regional Health and out of extreme precaution, the Tim Hortons at King City is open for drive thru only at this time. The rest of the plaza remains fully operational.
ONroute location exterior
November 14, 2020
King City Plaza Re-Opened After Temporary Closure For Cleaning
Today, ONroute has confirmed that one employee at its King City plaza has 2019 novel coronavirus disease (COVID-19). Out of extreme precaution, ONroute has temporarily closed our King City plaza while we complete a thorough cleaning and sanitization of the facility. All remaining plazas continue to operate at this time.
ONroute location exterior
January 14, 2021
ONroute COVID-19 Safety Plan
ONroute has put in place a COVID-19 Safety Plan that outlines the procedures and controls instituted by ONroute to make our plazas safer for our employees, contractors, patrons and visitors. In creating this Safety Plan, ONroute has considered current public health and workplace health and safety information and guidance as well as the legal requirements set forth in Ontario’s New COVID-19 Response Framework. As the COVID-19 pandemic is an evolving situation, this Safety Plan will be reviewed regularly and updated as required.
ONroute location exterior
November 10, 2020
King City Plaza Re-Opened Following Temporary Closure for Cleaning Due to Positive COVID-19 Case
Updated: ONroute reopened the King City plaza this morning after a temporary closure yesterday to complete a thorough sanitization of the facility following confirmation of a positive case of COVID-19. All 23 plazas are now open providing 24/7 access to washrooms, fuel, and food/beverage via take-out, grab and go, and drive-thru services.
ONroute location exterior
November 9, 2020
November 8th Incident at Woodstock Plaza
There was an incident at our Woodstock plaza late last night in which a traveller was involved in a vehicle fire on the parking lot. ONroute offers its sincere concern for all involved, including the individual, our employees and other travellers who may have witnessed the tragic incident and we are ensuring our employees receive the support they need.
ONroute location exterior
November 6, 2020
Maple Plaza Re-Opened Following Temporary Closure For Cleaning
ONroute reopened the Maple plaza this evening after a temporary closure earlier today to complete a thorough sanitization of the facility following confirmation of a positive case of COVID-19. All 23 plazas are now open providing 24/7 access to washrooms, fuel, and food/beverage via take-out, grab and go, and drive-thru services.
Melanie Teed-Murch
November 2, 2020
CEO's Corner: November 2020
When I was a child, Remembrance Day was about a lapel donned with a poppy and a student body assembled together at a local cenotaph. It meant veterans, decorated with shiny medals, standing OR who stood proudly as verses and names were read, often wiping warm tears as the Last Post echoed through the crisp November air.
Canadian soldiers in uniform saluting
November 2, 2020
ONroute Partnering with Support Our Troops on Veterans and Military Community Support Campaign for the Month of November
ONroute Service Centres (ONroute) has partnered with Support Our Troops for a month-long initiative in November where all 23 locations will participate in asking customers to consider making a $1 donation to Support Our Troops with each transaction.
ONroute location exterior
October 28, 2020
Trick-Or-Treat at ONroute this Halloween
This Halloween, we know that many families are looking for a fun alternative to traditional trick-or-treating events. ONroute is proud to offer kids an opportunity to participate in the spirit of Halloween and get a sweet treat, and show off their costume if they choose!
Melanie Teed-Murch
October 1, 2020
CEO’s Corner: October 2020
Fall has arrived with a new crispness to the air and a bouquet of colors painting local trees throughout Ontario. Routines for many families are now emerging, embracing the ‘new normal’ of back to school in 2020. With the many uncertainties we find ourselves in currently, it is hard to deny that now more than ever, getting outside this time of year is invigorating with nature offering so much beauty.
ONroute location exterior
September 28, 2020
King City Plaza Re-Opened Following Temporary Closure for Cleaning
ONroute reopened the King City plaza this evening after a temporary closure earlier today to complete a thorough sanitization of the facility following confirmation of a positive case of COVID-19 on our team. All 23 plazas are now open providing 24/7 access to washrooms, fuel, and food/beverage via take-out, grab and go, and drive-thru services.
Subway ribbon-cutting ceremony
September 25, 2020
Subways Officially Open at Select ONroute Locations
We’re excited to announce that Subways are officially open at select ONroute locations. Our customers are now able to enjoy this popular, well-loved food option at our Trenton South, Cambridge North, Mallorytown North, Woodstock and Ingersoll plazas.
Melanie Teed-Murch
September 10, 2020
CEO’s Corner: September 2020
As the temperature begins to dip, the Fall season is inevitably just around the corner. Having grown up on a farm, there is something about this time of year, and seasons changing in 2020, that has felt more refreshing and sorely needed than in other years. Each change in weather and in nature is a reminder that “this too shall pass” and serves as a tangible reminder that the circumstances and uncertainties we find ourselves in currently are never quite as permanent as we may sometimes believe. With more and more amenities across our province reopening and children returning to school, some sense of ‘new normal’ is setting in and we at ONroute are looking forward to the future horizon.
ONroute location exterior
September 7, 2020
King City Plaza Reopened Following Overnight Closure for Cleaning - September 8, 2020
Updated September 8 at 8:30 AM: ONroute reopened the King City plaza this morning after a temporary closure to complete a thorough sanitization of the facility. All food and services are now available, however Tim Hortons will be DRIVE-THRU ONLY for at least today. We closed the plaza and completed our cleaning protocols overnight on September 8, following confirmation of a positive case of COVID-19 on our team. All 23 plazas are now open providing 24/7 access to washrooms, fuel, and food/beverage via take-out, grab and go, and drive-thru services.
Employees outside of Starbucks storefront
August 21, 2020
Local Government Representatives Visit ONroute’s Cambridge South Plaza to Celebrate Starbucks Opening
On Friday August 7th, ONroute staff at the Cambridge South Plaza had the pleasure of being joined by Cambridge Mayor Kathryn McGarry to celebrate the opening of their new Starbucks. On Tuesday August 18th, Cambridge MP Bryan May also visited the plaza to congratulate the team and take a tour of the new location.
ONroute location exterior
August 13, 2020
Update: All 23 ONroute Plazas Now Requiring Face Coverings and Contact Tracing – COVID-19 Update August 13, 2020
Our Tilbury North and South plazas will require face coverings upon entrance as of Friday, August 14. This means that all 23 ONroute plazas now require all customers and employees to wear face coverings in accordance with various bylaws and regional health department orders.
ONroute location exterior
August 7, 2020
Update: COVID-19 Operating Information – August 6, 2020
With the majority of Ontario now in Stage 3, we want you to know that we’re ON it as you travel and are proud to be a safe, clean partner on your journey. Further to the Government of Ontario’s recent direction detailing transitions to Stage 3, our various ONroute plazas are now subject to variances and/or regional orders meaning there are differences in operating protocols and procedures.
Melanie Teed-Murch
July 31, 2020
CEO’s Corner: August 2020
It’s hard to believe that August is already here! As summer travel and vacations continue, we’re very excited to introduce new initiatives and developments to make your journey and choice of ONroute even more enjoyable.
ONroute location exterior
July 30, 2020
Update: COVID-19 Operating Information – July 30, 2020
With the majority of Ontario now in Stage 3, we want you to know that we’re ON it as you travel and are proud to be a safe, clean partner on your journey. Further to the Government of Ontario’s recent direction detailing transitions to Stage 3, our various ONroute plazas are now subject to variances and/or regional orders meaning there are differences in operating protocols and procedures.
ONroute location exterior
July 16, 2020
Update: COVID-19 Operating Information – July 16, 2020
With parts of Ontario now entering Phase 3, we want you to know that we’re ON it as you travel and are proud to be a safe, clean partner on your journey. Further to the Government of Ontario’s recent direction detailing transitions to Phase 3, our various ONroute plazas are now subject to variances and/or regional orders meaning there are differences in operating protocols and procedures.
ONroute location exterior
July 13, 2020
Update: Mandatory Face Masks/Coverings – July 13, 2020
We continue to prioritize the health and safety of our employees and customers, ensuring we are offering a safe and clean place to work and to stop. Further to various bylaw developments and regional health department orders, some of our ONroute plazas now require face masks/coverings.
ONroute location exterior
July 10, 2020
Update: Mandatory Face Masks/Coverings – July 10, 2020
We continue to prioritize the health and safety of our employees and customers, ensuring we are offering a safe and clean place to work and to stop. Further to various bylaw developments and regional health department orders, some of our ONroute plazas now require face masks/coverings.
Melanie Teed-Murch
July 7, 2020
CEO’s Corner: July 2020
With the summer months now fully in swing, the warm weather is here at last! Over the last month, we’ve seen the continued gradual phased re-opening of the economy and many businesses across the province. There’s no question that this summer is very different for you and your loved ones. Vacations will be local or domestically-focused, road trips will be “go-to’s” for many families and planning for travel will require more steps ahead of time than ever before.
ONroute location exterior
July 6, 2020
Update: Mandatory Face Masks/Coverings – July 6, 2020
Further to various bylaw developments and regional health department orders regarding mandatory face masks/coverings, our ONroute plazas are now subject to varying operating protocols and procedures.
ONroute location exterior
June 28, 2020
Update: COVID-19 Operating Information – June 28, 2020
With Ontario’s continual transition into Phase 2, we want you to know that we’re ON it as you travel and are proud to be a safe, clean partner on your journey. We understand that these are unprecedented times, especially for travel, and assure you that ONroute is here for you and remains committed to doing our part to help make your journey smooth and enjoyable, especially as Ontario begins the gradual process of re-opening.
ONroute location exterior
June 11, 2020
Update: COVID-19 Operating Information - June 11, 2020
With the recent announcement of many Ontario municipalities outside the GTA moving to Phase 2, we at ONroute want you to know that we’re ON it as you travel and are proud to be a safe, clean partner on your journey.
ONroute location exterior
May 22, 2020
Update: COVID-19 Operating Information - May 22, 2020
The latest operating information for our ONroute locations as of May 22, 2020. Learn more about our opening hours and procedures at all ONroute locations. Our team continues to prioritize the health and safety of our employees and customers employees amidst COVID-19, ensuring we are offering safe and clean to work and to stop.
Melanie Teed-Murch
June 1, 2020
CEO's Corner: June 2020
While circumstances are far from normal and we are currently facing unique challenges, it has been an honour to support Ontarians as an essential service during this time. And now, with the gradual re-opening of the Ontario economy underway, we are looking forward to continuing that service in the critical weeks and months ahead.
Truck driver in his rig
May 22, 2020
Update: Our "Keep ON Trucking!" Initiative
Since April 15 and through to Canada Day, July 1, we’re offering a free medium coffee/beverage to truck drivers at all 23 of our plazas. Our “Keep ON Trucking!” initiative is our small way of showing appreciation for truckers and their tireless efforts to maintain the provincial and national supply chain during COVID-19 and to keep Ontario moving.
Friends eating Subway sandwiches at restaurant
June 5, 2020
Introducing Subway at ONroute
We’re excited to announce that Subway will be coming to ONroute plazas this summer throughout the month of July. Customers can expect to enjoy this new, healthy food option at seven of our plazas, including Trenton South, Mallorytown North, King City, Innisfil, Cambridge North, Woodstock, and Ingersoll.