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Update: All 23 ONroute Plazas Now Requiring Face Coverings and Contact Tracing – COVID-19 Update August 13, 2020

December 23, 2020

Mandatory Face Coverings

Our Tilbury North and South plazas will require face coverings upon entrance as of Friday, August 14. This means that all 23 ONroute plazas now require all customers and employees to wear face coverings in accordance with various bylaws and regional health department orders (see below for links to regional orders or by-laws). Customers who do not wear them will be denied service and asked to leave, unless exempted. Exemptions are made for individuals with medical reasons, disabilities, children two and under at all locations, except for Tilbury North and South where the exemption applies for children nine and under. Proof does not have to be provided.

Contact Tracing Required At All Plazas

ONroute has also implemented contact tracing requirements as of Friday, August 7, in accordance with the Government of Ontario’s orders dated July 31, 2020. As a food service provider that offers seating, ONroute staff are now required by law to record the contact details for all persons within a group, excluding children from the same household who choose to sit and dine at our plazas. As such, we have closed indoor dining at all plazas to ensure we can service all customers in a timely and efficient manner, but we have kept our outdoor patio seating available and will collect contact information for anyone who chooses to use these seating areas. We will not disclose these records with anyone except a Medical Officer of Health, or an Inspector under the Health Protection and Promotion Act, under Section 2 of that Act. There are no exceptions to this policy for any reason.

COVID-19 Precautionary Measures

ONroute continues to maintain the numerous precautionary measures we have implemented as part of our daily operations to limit the spread of COVID-19 in our plazas. These include, but are not limited to:

  • Enhanced existing cleaning and sanitation measures
  • Increased frequency of our cleaning and disinfecting routines
  • Providing gloves for employee use in serving customers
  • Providing masks for employee use
  • Re-trained and continually re-emphasizing proper hand-washing protocols with our team members
  • Actively take the temperatures of employees and ask screening questions before every shift and continue to advise all employees who feel unwell to stay home.
  • Consistent with advice from local and national health authorities, we also require employees who have traveled recently to self-isolate at home.
  • Moved to cashless transactions, accepting debit and credit for purchases
  • Installed plexi-glass shields at our point-of-sale systems
  • Increased signage to ensure appropriate social distancing for the public in our plazas
  • Implemented new queue protocols to increase distance from counter staff
  • Temporarily removed our children’s play areas
  • Closed all indoor dining/seating areas and, where applicable by municipality, outdoor eating areas are now open as part of Phase 2
  • Replaced all plastic trays with only take-out bags
  • Moved all cream/sugar stations behind the counter
  • Ensuring a separation of duties for employees handling cash and those handling food and beverages, with dedicated cashiers who handle cash only and dedicated food and beverage expeditors who handle and package food, where feasible; or, on shifts where staffing is lower, we require employees to change gloves between tasks
  • We ask all customers who feel unwell to stay home and for those who have traveled recently to self-isolate at home for 14 days before visiting us again.

We continually monitor for updates from the Government of Ontario and the World Health Organization and adjust our policies and protocols as needed. If you have any questions, please reach out to contactus@onroute.ca.  

Public Health Department Orders Re: Face Coverings

For additional details regarding mandatory face coverings, please see the specific regional orders outlined below:

  • Bainsville, Ingleside, Morrisburg, Mallorytown North and South – In accordance with the Eastern Ontario Health Unit’s order dated July 6
  • Barrie and Innisfil – In accordance with the Simcoe Muskoka Public Health Department’s order dated July 7, 2020
  • Cambridge North and South – In accordance with the Wellington/Dufferin/Guelph Public Health order dated June 10
  • Ingersoll, Woodstock, West Lorne, Dutton – In accordance with the Southwestern Public Health Department’s order dated July 30
  • King City and Maple – In accordance with the York Region Public Health Department’s order dated July 9
  • Napanee and Odessa – In accordance with the Kingston, Frontenac, and Lennox & Addington Public Health Department’s order dated June 27
  • Newcastle – In accordance with the Durham Region Public Health Department’s order dated July 6
  • Port Hope – In accordance with the Haliburton, Kawartha and Pine Ridge Public Health Department’s order dated July 7
  • Tilbury North and South – In accordance with the Chatham-Kent Public Health Department’s order dated August 10
  • Trenton North and South – In accordance with the Hasting Prince Edward Public Health Department’s order dated July 7