ONroute location exterior

ONroute COVID-19 Safety Plan

July 16, 2021

Company Details:

Business name: HK Travel Centres L.P (o/a “ONroute”)

Date completed: November 6, 2020

Revision date: July 16, 2021

Developed by: COVID-19 Taskforce (CEO, CFO, CHRO, General Counsel, Facilities Director)

Others consulted:

Purpose:

This Safety Plan outlines the procedures and controls ONroute has put in place to make our plazas safer for our employees, contractors, patrons and visitors. In creating this Safety Plan, ONroute has considered current published health and workplace health and safety information and guidance as well as the legal requirements set forth in Ontario’s COVID-19 Response Framework.

As the COVID-19 pandemic is an evolving situation, this Safety Plan will be reviewed regularly and updated as required.

1.   Ensuring all workers know how and are able to keep themselves and others safe from exposure to COVID-19

Actions:

· We have developed detailed Standard Operating Procedures which set out the best practices to be followed in all plazas to keep all workers and others safe. These procedures set out clear and detailed guidance and requirements on topics including, but not limited to:

o  mandatory mask requirements;

o  hygiene and increased sanitization practices;

o  social distancing and establishing capacity limits;

o  use of face shields by employees in carrying out certain duties;

o  active screening of employees and contractors; and

o  procedures to follow in the event of a suspected or confirmed COVID-19positive case.

· We are monitoring and reviewing Ministry of Health guidance daily to ensure our procedures are up to date, and issuing updates as required.

· We have prepared detailed signage that are used in all plazas, to provide information and reminders in visual ways that are easy for all workers and travellers to understand.

· We are actively encouraging 2 meter separation between patrons and between patrons and staff at all times, with social distancing messaging re-enforced throughout the plaza using signage, floor decals controlling flow of traffic, and verbal reminders.

· All COVID-19 messaging and procedures, including any updates and reminders, are communicated to employees by their direct managers.

· We continue to train and re-train our employees on our policies and procedures relating to COVID-19 and their safety to ensure awareness of such policies and any changes to their ordinary routine resulting from COVID-19.

2.   Screening for COVID-19

Actions:

· We have implemented active screening policies at all plazas for all employees and any other person entering our plazas for work purposes.

· Employees and contractors are required to complete a daily screening questionnaire containing basic questions about their physical health and symptoms using the provincial list of COVID-19 symptoms as well as have their temperature taken using a touchless thermometer.

· The person who performs such screening has received instructions on how to perform this work safely, and the steps to take if a person does not pass the screening and must be excluded from the premises.

· Any person that does not pass the screening is advised:

o  that they may not enter the premises;

o  to go home and self-isolate immediately;

o  to contact their health care provider or Telehealth Ontario(1-866-797-0000) to find out if they need a COVID-19 test and for further instructions or advice.

· We encourage workers to monitor their own symptoms at all times and to inform their General Manager immediately in case the self-assessment, public health or their health care provider suggests they self-isolate, or if they start to experience symptoms.

· In accordance with Ministry of Health guidelines, we have posted clear signage instructions at all entrances instructing any person entering the plaza to review and self-screen based on the questions provided and to not enter the premises in the event they should answer yes to any of the screening questions.

· We are monitoring and reviewing Ministry of Health guidance to ensure our screening efforts are in line with public health recommendations.


3.   Controlling the risk of transmission in our workplace

Actions:

· We have developed detailed Standard Operating Procedures which set out the best practices to be followed in all plazas and keep all of our workers and others safe, and which are specifically designed to control the risk of transmission of COVID-19in our workplace.

· We have implemented both engineering and administrative controls at all plazas. The actions we have taken include the following:

Physical distancing and separation

o  Requiring all employees and customers to wear a mask when inside our plazas as required by Ontario law (subject to exemptions specified therein);

o  Providing and mandating the use of appropriate personal protective equipment to employees who are performing capacity management duties or when in proximity to travellers who are dining at ONroute;

o  Installed plexiglass at all point of sale terminals to separate staff from customers;

o  Implementing new queuing protocol and visual floor markings to increase distance from counter staff and between customers to ensure 2-meter distance is maintained;

o  Actively monitoring capacity inside the plaza and in outdoor dining areas to ensure physical distancing of 2 meters can be maintained and enforcing capacity limits as required;

o  Monitoring the entrance to the plaza to ensure 2-meter distance is maintained for line ups or congregations outside the plaza;

o  Configuring dining areas to ensure 2 meters can be maintained between different tables;

o  Providing and mandating the use of face shields to employees who are performing capacity management duties or when in proximity to travellers who are dining at ONroute;

o  Posting signage controlling movement within the plaza to always encourage physical distance between customers, mask wearing and capacity limits;

o  Mitigating the risk of any interactive activities, exhibits or games that may be present to reduce the risk of Covid-19;

Cleaning

o  Heightened cleaning and sanitization processes at all plazas, including frequent sanitization of all POS terminals, digital ordering screens and amenities made available to the public;

o  Implementing cleaning and sanitization processes for the dining areas to ensure cleaning of tables as necessary to ensure a sanitary condition.

o  Encouraging frequent handwashing and providing hand sanitizer to employees and customers throughout plazas, including in dining areas and breakrooms;

Other

o  Encouraging cashless transactions;

o  Replacing all plastic trays with only take-out bags and moving cream/sugar stations behind the counter;

o  Completing active screening of all employees and persons entering the plaza for work-purposes and prohibiting any person who does not pass the screening from entering the workplace;

o  Verbal reminders that dancing is prohibited in plazas

o  Re-training and continuing to emphasize proper hand-washing protocols with all employees; and

o  Implementing detailed sanitization and closure procedures to follow in the event of a suspected or confirmed COVID-19 positive case.

4.   Response to a potential case, or suspected exposure to, COVID-19 in our workplace

Actions:

· We have implemented detailed step-by-step procedures to be followed in the event a member of our staff gets sick at work, is suspected of having COVID-19 or has been confirmed as being COVID-19positive, or if we become aware that a customer has been confirmed as being COVID-19positive, which include: contact information for key persons (including applicable health authorities), processes to follow for temporary site closure(if required given exposure risk), sanitization and enhanced cleaning requirements(if required given exposure risk) and identification of close contacts in the workplace.

· See below for a brief overview of our detailed procedures:

Suspected Case Notifications / Case Confirmation

o  If a staff member has potentially been exposed to COVID-19 or is being tested for COVID-19, key ONroute personnel are immediately informed;

o  If staff member is confirmed to be COVID-19 positive (“confirmed employee”),senior leadership and applicable health authorities are immediately notified,and, depending on the timing of exposure, a closure protocol is implemented;

o  If ONroute is notified that a customer is confirmed COVID-19 positive (a “confirmed customer”), we will work with the applicable public health authorities to detect the risk of exposure to employees and if appropriate, determine whether any employee must isolate based on potential exposure and whether any enhanced cleaning or sanitization is required;

Site Closure and Sanitization

o  If a staff member is confirmed to be COVID-19 positive, the exposure risk is assessed to determine whether the impacted plaza(s) should be closed temporarily for sanitization; in the event of a closure, any incoming guests are informed of closure at the entrance (no new guests permitted inside) and guests already inside the plaza are informed of closure due to COVID-19 case and requested to exit as soon as transaction is completed;

o  In the event of a closure requiring sanitization, a third-party cleaning and sanitization company is engaged to complete thorough sanitization and cleaning procedures at the impacted plaza;

Contact Tracing and Notifications

o  In the case of a confirmed employee, direct and indirect contacts are identified for the confirmed employee based on the last day the confirmed employee worked by completing a review of recent staff schedules as well as asking confirmed employee to identify any close contacts; any impacted staff are not permitted to re-enter the workplace until a quarantine period has passed without symptoms or we receive indication from a public health authority that they are permitted to return to work prior to the expiry of the quarantine period, including with respect to any guidance for those who are fully vaccinated. The local public health department is notified within 24 hours of direct contacts and ONroute contact works with local health department to manage post-incident investigation and follow-up;

o  In the case of a confirmed customer, ONroute will work with the applicable health authorities to provide necessary contact tracing information for and assess risk exposure for employees and any enhanced cleaning or sanitization requirements;

Re-Opening and Post-Incident Procedures

o   If a plaza is temporarily closed, once all required sanitization, cleaning, notification and staff support procedures are completed, the impacted plaza is re-opened;

· These procedures have been communicated to all necessary parties and are followed diligently to ensure the health and safety of all customers and staff.  

5.   Managing any new risks caused by changes to the way we operate our business

Actions:

· We will establish regular check-ins with workers about changes to their workplace to identify any concerns.

· We continue to train and re-train our employees on our policies and procedures relating to COVID-19 and their safety to ensure awareness of such policies and any changes to their ordinary routine resulting from COVID-19.

· We will check-in with our workers who have had to self-isolate to see how they are doing.

6.   Ensuring our Safety Plan is working

Actions:

· We are monitoring and reviewing Ministry of Health and other applicable regional health guidance daily to ensure our procedures are up to date.

· Our COVID-19 Task Force meets regularly to review and evaluate our policies and procedures.

· We are issuing updates to our Standard Operating Procedures, and this Safety Plan, as required to communicate to all staff and customers any changes to our procedures to reflect the most up-to-date guidance.

· We are responding to all employee and customer concerns and questions to ensure our policies and procedures are understood and actively implemented as required.

Snapshot: ONroute’s COVID-19 Safety Plan

Date completed: November 6, 2020

Revision date: July 16, 2021

Measures We’re Taking

How we’re ensuring workers know how to keep themselves safe from exposure to COVID-19:

· Maintaining up to date COVID-19 procedures, which include detailed step by step guidance on our COVID-19 safety protocols for employees to follow to keep everyone safe.

· Communicating procedures to all staff and ensuring staff are trained on all policies.

· Posting signage throughout plaza on key aspects of COVID-19 procedures, including frequent handwashing and proper mask procedures.

How we’re screening for COVID-19

· Requiring all staff, contractors and suppliers to complete a health and symptom screening questionnaire before entering the premises, including a temperature check using a touchless thermometer.

· Encouraging self-monitoring of all staff and encouraging staff to stay home if they feel unwell.

· Posting screening signage at all entrances to inform individuals how to screen themselves for COVID-19 before entering the plaza.

How we’re controlling the risk of transmission in our workplace

Physical distancing and separation

· Actively monitoring capacity inside the plaza and in outdoor dining areas to ensure physical distancing of 2m can be maintained.

· Configuring dining areas to ensure 2 meters can be maintained between different tables;Requiring all employees and customers to wear a mask within our plazas as required by Ontario law (subject to exemptions specified therein).

· Posting signage controlling movement within the plaza to encourage physical distance between customers and between customers and staff.

Cleaning

· Heightened cleaning and sanitization processes at all plazas, including all POS terminals and dining areas.

· Encouraging frequent handwashing and providing hand sanitizer to employees and customers throughout plaza.

Other

· Installed plexiglass at point of sale terminals to separate staff from customers.

· Providing and mandating the use of face shields to employees performing certain tasks.

· Implemented new queuing protocol to increase distance from counter staff and between customers.

· Encouraging cashless transactions.

· Re-training and continuing to emphasize proper hand-washing protocols with all employees.

· Replacing all plastic trays with only take-out bags and moving cream/sugar stations behind the counter.

What we will do if there is a potential case, or suspected exposure to, COVID-19 at our workplace

· Follow our detailed procedure for such instances, which includes immediately informing senior leadership and public health authorities, working with applicable public health authorities, identifying close contacts in the workplace and, depending on the risk of exposure, temporary site closure and enhanced cleaning and sanitization activities. These procedures have been communicated to all necessary parties and are followed diligently to ensure the health and safety of all customers and staff.

How we’re managing any new risks caused by the changes made to the way we operate our business

· We will establish regular check-ins with workers about changes to their workplace to identify any concerns.

· We continue to train and re-train our employees on our policies and procedures relating to COVID-19 and their safety to ensure awareness of such policies and any changes to their ordinary routine resulting from COVID-19.

· We will check-in with our workers who have had to self-isolate to see how they are doing.

How we’re making sure our plan is working

· Daily monitoring and review of the Ministry of Health guidance and updating procedures to ensure they reflect the most up-to-date information.

· Responding to all employee and customer concerns and questions to ensure our policies and procedures are understood and actively implemented as required.