ONroute COVID-19 Safety Plan

ONroute has put in place a COVID-19 Safety Plan that outlines the procedures and controls instituted by ONroute to make our plazas safer for our employees, contractors, patrons and visitors. In creating this Safety Plan, ONroute has considered current public health and workplace health and safety information and guidance as well as the legal requirements set forth in Ontario’s New COVID-19 Response Framework. As the COVID-19 pandemic is an evolving situation, this Safety Plan will be reviewed regularly and updated as required.
November 13, 2020

Company Details:

Business name: HK Travel Centres L.P (o/a “ONroute”)

Date completed: November 6, 2020

Date distributed: November 12, 2020

Revision date: November 12, 2020

Developed by: COVID-19 Taskforce (CEO, CFO, CHRO, General Counsel, Facilities Director)

Others consulted:

Purpose:

This Safety Plan outlines the procedures and controls ONroute has put in place to make our plazas safer for our employees, contractors, patrons and visitors.   In creating this Safety Plan, ONroute has considered current public health and workplace health and safety information and guidance as well as the legal requirements set forth in Ontario’s New COVID-19 Response Framework.

As the COVID-19 pandemic is an evolving situation, this Safety Plan will be reviewed regularly and updated as required.

1.   Ensuring all workers know how and are able to keep themselves and others safe from exposure to COVID-19

Actions:

· We have developed detailed Standard Operating Procedures which set out the best practices to be followed in all plazas to keep all workers and others safe. These procedures set out clear and detailed guidance and requirements on topics including, but not limited to:

o   mandatory mask requirements;

o   hygiene and increased sanitization practices;

o   social distancing and establishing capacity limits;

o   active screening of employees and contractors; and

o   procedures to follow in the event of a suspected or confirmed COVID-19 positive case.

· We are monitoring and reviewing Ministry of Health guidance daily to ensure our procedures are up to date, and issuing updates as required.

· We have prepared detailed signage and tracking sheets that are used in all plazas, to provide information and reminders in visual ways that are easy for all workers and travellers to understand.

· All COVID-19 messaging and procedures, including any updates and reminders, are communicated to employees by their direct managers.

· We continue to train and re-train our employees on our policies and procedures relating to COVID-19 and their safety to ensure awareness of such policies and any changes to their ordinary routine resulting from COVID-19.

2.   Screening for COVID-19

Actions:

· We have implemented active screening policies at all plazas for all employees and any other person entering our plazas for work purposes.

· Employees are required to complete a daily screening questionnaire containing basic questions about their physical health and symptoms using the provincial list of COVID-19 symptoms as well as have their temperature taken using a touchless thermometer.

· The person who performs such screening has received instructions on how to perform this work safely, and the steps to take if a person does not pass the screening and must be excluded from the workplace.

· Any person that does not pass the screening is advised:

o   that they may not enter the workplace;

o   to go home and self-isolate immediately;

o   to contact their health care provider or Telehealth Ontario (1-866-797-0000) to find out if they need a COVID-19 test and for further instructions

· We encourage workers to monitor their own symptoms at all times and to inform their General Manager immediately in case the self-assessment, public health or their health care provider suggests they self-isolate, or if they start to experience symptoms at work.

· We have posted signage instructions at all entrances instructing any person with symptoms not to enter the plaza.

3.   Controlling the risk of transmission in our workplace

Actions:

· We have developed detailed Standard Operating Procedures which set out the best practices to be followed in all plazas and keep all of our workers and other safe, many of which are specifically designed to control the risk of to control the risk of transmission of COVID-19 in our workplaces.

· We have implemented both engineering and administrative controls at all plazas. The actions we have taken include the following:

Physical distancing and separation

o   Installed plexiglass at all point of sale terminals to separate staff from customers;

o   Implementing new queuing protocol to increase distance from counter staff and between customers to ensure 2-meter distance is maintained;

o   Actively monitoring capacity inside the plaza to ensure physical distancing of 2 meters can be maintained and enforcing capacity limits as required;

o   Closure of all indoor and outdoor dining areas;

o   Requiring all employees and customers to wear a mask within our plazas as required by Ontario law (subject to exemptions specified therein);

o   Posting signage controlling movement within the plaza to incourage physical distance between customers and mask wearing at all times;

Cleaning

o   Heightened cleaning and sanitization processes at all plazas, including frequent sanitization of all POS terminals;

o   Encouraging frequent handwashing and providing hand sanitizer to employees and customers throughout plaza;

Other

o   Encouraging cashless transactions;

o   Replacing all plastic trays with only take-out bags and moving cream/sugar stations behind the counter;

o   Completing active screening of all employees and persons entering the plaza for work-purposes and prohibiting any person who does not pass the screening from entering the workplace;

o   Re-training and continuing to emphasize proper hand-washing protocols with all employees; and

o   Implementing detailed sanitization and closure procedures to follow in the event of a suspected or confirmed COVID-19 positive case.

4.   Response to a potential case, or suspected exposure to, COVID-19 in our workplace

Actions:

· We have implemented detailed step-by-step procedures to be followed in the event a member of our staff gets sick at work, is suspected of having COVID-19 or has been confirmed as being COVID-19 positive, which include contact information for key persons (including applicable health authorities), processes to follow for temporary site closure, sanitization requirements and identification of close contacts in the workplace.

· See below for a brief overview of our detailed procedures:

Suspected Case Notifications / Case Confirmation

o   If a staff member has potentially been exposed to COVID-19 or is being tested for COVID-19, key ONroute personnel are immediately informed;

o   If staff member is confirmed to be COVID-19 positive (“confirmed employee”), senior leadership and applicable health authorities are immediately notified, and closure protocol implemented;

Site Closure and Sanitization

o   Impacted plaza is immediately closed; any incoming guests are informed of closure at the entrance (no new guests permitted inside) and guests already inside the plaza are informed of closure due to COVID-19 case and requested to exit as soon as transaction is completed;

o   A third party cleaning and sanitization company is engaged to complete thourough sanitization and cleaning procedures at the impacted plaza;

Contact Tracing and Notifications

o   Based on the date the confirmed employee’s symptoms began and the last day this person worked, direct and indirect contacts are identified by completing a review of recent staff schedules as well as asking confirmed employee to identify any close contacts; any impacted staff are not permitted to re-enter the workplace until a quarantine period has passed without symptoms or they receive a negative Covid-19 test;

o   Local health department is notified within 24 hours of direct contacts and ONroute contact works with local health department to manage post-incident investigation and follow-up;

o   Information on impacted site closure is shared with general public via ONroute social media;

Re-Opening and Post-Incident Procedures

o   Once all required santization, cleaning, notification and staff support procedures are completed, impacted plaza is re-opened;

· These procedures have been communicated to all necessary parties and are followed diligently to ensure the health and safety of all customers and staff.

5.   Managing any new risks caused by changes to the way we operate our business

Actions:

· We will establish regular check-ins with workers about changes to their workplace to identify any concerns.

· We continue to train and re-train our employees on our policies and procedures relating to COVID-19 and their safety to ensure awareness of such policies and any changes to their ordinary routine resulting from COVID-19.

· We will check-in with our workers who have had to self-isolate to see how they are doing.

6.   Ensuring our Safety Plan is working

Actions:

· We are monitoring and reviewing Ministry of Health and other applicable regional health guidance daily to ensure our procedures are up to date.

· Our COVID-19 Task Force meets regularly to review and evaluate our policies and procedures.

· We are issuing updates to our Standard Operating Procedures, and this Safety Plan, as required to communicate to all staff and customers any changes to our procedures to reflect the most up-to-date guidance.

· We are responding to all employee and customer concerns and questions to ensure our policies and procedures are understood and actively implemented as required.

Snapshot: ONroute’s COVID-19 Safety Plan

Date completed: November 6, 2020

Revision date: November 12, 2020

Measures We’re Taking

How we’re ensuring workers know how to keep themselves safe from exposure to COVID-19:

· Maintaining up to date COVID-19 procedures, which include detailed step by step guidance on our COVID-19 safety protocols for employees to follow to keep everyone safe.

· Communicating procedures to all staff and ensuring staff are trained on all policies.

· Posting signage throughout plaza on key aspects of COVID-19 procedures, including frequent handwashing and proper mask procedures.

How we’re screening for COVID-19

· Requiring all staff, contractors and suppliers to complete a health and symptom screening questionnaire before entering the workplace, including a temperature check using a touchless thermometer.

· Encouraging self-monitoring of all staff and encouraging staff to stay home if they feel unwell.

How we’re controlling the risk of transmission in our workplace

Physical distancing and separation

· Actively monitoring capacity inside the plaza to ensure physical distancing of 2m can be maintained;

· Requiring all employees and customers to wear a mask within our plazas as required by Ontario law (subject to exemptions specified therein);

· Posting signage controlling movement within the plaza to incourage physical distance between customers;

Cleaning

· Heightened cleaning and sanitization processes at all plazas, including all POS terminals;

· Encouraging frequent handwashing and providing hand sanitizer to employees and customers throughout plaza;

Other

· Installed plexiglass at point of sale terminals to separate staff from customers;

· Implemented new queuing protocol to increase distance from counter staff;

· Encouraging cashless transactions;

· Re-training and continuing to emphasize proper hand-washing protocols with all employees; and

· Replacing all plastic trays with only take-out bags and moving cream/sugar stations behind the counter.

What we will do if there is a potential case, or suspected exposure to, COVID-19 at our workplace

· Follow our detailed procedure for such instances, which includes immediately informing senior leadership and public health authorities, temporary site closure and cleaning requirements and identification of close contacts in the workplace. These procedures have been communicated to all necessary parties and are followed diligently to ensure the health and safety of all customers and staff.

How we’re managing any new risks caused by the changes made to the way we operate our business

· We will establish regular check-ins with workers about changes to their workplace to identify any concerns.

· We continue to train and re-train our employees on our policies and procedures relating to COVID-19 and their safety to ensure awareness of such policies and any changes to their ordinary routine resulting from COVID-19.

· We will check-in with our workers who have had to self-isolate to see how they are doing.

How we’re making sure our plan is working

· Daily monitoring and review of the Ministry of Health guidance and updating procedures to ensure they reflect the most up-to-date information.

· Responding to all employee and customer concerns and questions to ensure our policies and procedures are understood and actively implemented as required.